Cloud Operations Engineer – WTW

This role will be focussed on assisting the ICT Consultancy business on their technology and related IT requirements to execute client proposals and projects. It will be primarily focused on automation activities and aiding delivery of projects where automation, scripting and Infrastructure-as-code would be appropriate. There may be direct support to key client projects as required, providing a link between ICT Consultancy teams and Corporate IT and / or ICT’s Technology Support and Cloud Operations team. The role will be primarily working the EMEA shift but may be required to alternate to other regional shift patterns for specific projects.

The Role

The responsibilities of the Cloud Engineer will include:

• Understanding of WTW applications, solutions and services that are utilised by ICT Consultancy
• Understanding of non WTW applications and solutions that are utilised by ICT Consultancy
• Work with team members to develop, write and execute automated test scripts to validate the functionality of systems, processes and tools across the CTS estate
• Support continuous improvement of cloud technologies including automation, IaC (infrastructure as Code) and Security by Design
• Assisting CTS Implementation Team with key implementation of automation and BAU activities to ensure ICT Consultancy deadlines are met
• Guidance and coordination with the wider Cloud Operations team (in Manila), including training, instruction on automation processes and peer review
• Working with the wider Cloud Operations team in Manila to ensure that the appropriate operational tools and requirements are included, e.g. monitoring solutions, high availability services
• Perform infrastructure and solution testing, including performance benchmarking, end-to-end testing, disaster recovery, etc.
• Hand over to the Cloud Operations team (in Manila) for BAU
• Produce detailed, high-quality documentation of delivered work and processes
• Work within boundaries set by ICT and Corporate IT policies and processes, for example Azure Governance

The Requirements

• Previous experience working on implementation of Azure production environments and services such as Virtual Machines, Azure Virtual Desktop, Azure SQL and Automation Accounts
• Experience working with Automation & Infrastructure as Code Technologies such as Azure DevOps, Puppet, Terraform & Pulumi
• Experience and/or awareness of development best practices such as version control, branching strategies, code reviews, maintainability and readability of code
• Demonstratable skills suited to delivering our production services, including:
  • Experience using Windows Operating Systems (Windows 10 & 11, Windows Server 2016, 2019, 2022), Active Directory/Entra ID
  • Good understanding of provisioning and configuration systems such as DSC, ARM
  • Demonstratable experience with scripting technologies such as PowerShell & Python.
  • Knowledge of SQL: 2019; SSRS, SSIS, SSAS; SQL Azure
• Experience in working with teams operating 24×7 critical services
• Experience in working in a globally diverse team with a wide range of stakeholders
• Ability to work independently or part of an extended team
• Strong verbal and written communication skills
• High attention to detail and testing execution
• Proactive drive to learn new technologies
• Successful evidence of working with client requirements for automation or implementation projects