Role Summary
MetaPhase is seeking a skilled ServiceNow Developer with a minimum of seven (7+) years of experience to support a federal enterprise ServiceNow implementation. This role is part of a high-performing team responsible for building cutting-edge applications and advancing the organization’s ITAM capabilities across hardware and software asset lifecycles.
The ideal candidate will design and develop scalable solutions with a focus on usability, user experience (UX), and test-driven development, while driving asset visibility, compliance, and lifecycle management through ServiceNow. You will work within an Agile DevSecOps environment, collaborating closely with cross-functional teams to deliver mission-critical capabilities.
What You Will Be Doing
- Custom Application Development: Design and build custom applications on the ServiceNow platform to meet organizational needs.
- Platform Operations & Maintenance: Support upgrades, enhancements, and ongoing maintenance of ServiceNow applications, with a focus on ITAM data integrity and system performance.
- Workflow & Automation: Develop workflows, scripts, and integrations to automate asset tracking, reconciliation, and compliance processes.
- Portal Development: Design and implement full-scale Service Portal solutions.
- Performance Analytics: Develop/maintain dashboards and reporting to drive business insights.
- CMDB & Data Management: Ensure alignment between CMDB and ITAM data models, improving data accuracy and governance.
- Troubleshooting & Support: Provide expert-level support and resolve complex ServiceNow issues with minimal downtime.
- Best Practices & Documentation: Champion development best practices and maintain thorough documentation for knowledge transfer and sustainment.
- Collaboration: Participate in Agile ceremonies, support story estimation, and manage work through the development lifecycle.
- Platform Configuration: Configure and support modules including Knowledge Management, Service Request Management, CMDB, and Service Portal.
- Mentorship: Guide and mentor junior team members to promote growth and knowledge sharing.
- Adaptability: Effectively manage multiple priorities and adapt to dynamic client environments.
What We Need From You (Required)
- Minimum of seven (7+) years of overall industry experience, including low-code platform development
- Minimum of five (5+) years of hands-on ServiceNow development and configuration experience
- Strong experience with IT Service Management (ITSM) and IT Asset Management (ITAM)
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications
- Proven problem-solving, process improvement, and change management skills
- Strong communication and collaboration skills across technical and business teams
- Experience with federal implementations and FedRAMP-certified ServiceNow environments
- U.S. Citizenship (required for federal contract support)
Bonus Points (Desired)
- Experience supporting Federal U.S Government clients
- ServiceNow Hardware Asset Management (HAM) certification and implementation experience
- ServiceNow Software Asset Management (SAM) certification and implementation experience
- Experience with Common Service Data Model (CSDM) workshops and implementation
- Strong background in workflow design and Performance Analytics
Work Location
- Remote
Travel
- None
Education Level
- Bachelor’s degree (or higher) in Computer Science, Engineering, Information Systems or a related field
Clearance Level
- Ability to obtain Public Trust Required
- U.S. Citizenship required (NO EXCEPTIONS)
Compensation:
- Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $120,000 – $150,000.
To request a modification to this listing please email jobs@finops.org
Company
MetaPhase
Published
17th April 2026
Closing Date
31st May 2026
Country
🇺🇸United States
Employment Type
Full-time