IT Asset Analyst II

Position Summary This is a mid-level role that is responsible for supporting IT Asset Management (ITAM) functions, including monitoring and coordinating purchasing and inventory management; and record and monitor equipment related to the County’s information technology assets. This position, under minimal supervision, is responsible for providing technical expertise, analysis, and customer focused work as it relates to hardware, software, and asset maintenance.

Essential Functions

• Triage and work tickets. Monitor, respond and route emails from shared mailbox.
• Approve encumbrances related to hardware and software purchases.
• Audit software licenses to determine usage, ensure compliance with vendor agreements, and control costs
• Maintain an accurate inventory of IT assets (hardware & software) within the asset management tool & CMBD. This includes entering new asset information, updating records, conduct routine audits and ensuring data accuracy.
• Create and maintain standards for hardware and software and oversee the adherence of those standards
• Record assets received by the organization and track location or use from purchase to disposal
• Maintain records of purchase contracts, invoices, payments, or service level agreements

Minimum Qualifications Experience: Minimum of two years of progressively responsible technical systems experience.

Education: Bachelor’s degree in Information Technology, Business, or Logistics.

Combination of relevant education and relevant experience accepted: Yes

Preferred Qualifications

• IAITAM Certification in relevant IT asset management discipline (or comparable)
• Experienced in the management of Configuration Management Database (CMDB)
• Experience with IT sourcing, or purchasing
• Experienced with advanced Excel use (pivot tables and macros)
• Experienced with analyzing data and creating basic reports

Knowledge, Skills And Abilities Knowledge of

• Broad-based information technology and trends
• Training techniques and skills to deliver effective training
• Understanding of a wide variety of Information Technology concepts and discipline areas
• Integration between multiple computing platforms
• Project management
• Inventory audits
• Cellular carrier platforms and reporting

Skills

• Leadership skills
• Problem-solving and process improvement skills
• Creativity
• Organizational and time management
• Interpretation of contract document
• Effective verbal and non-verbal communication
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Debugging skills

Abilities

• Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and tactics
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties