FinOps Business Analyst (m/f/d)

The Customer Success Team at AllCloud supports existing customers in their cloud journey by working with different departments in the company as well as helping customers optimize their cloud costs. AllCloud is looking for a FinOps Business Analyst. This exciting position plays a key role in delivering cloud cost optimization services and ensuring that customers receive maximum value from this service.

Summary of Key Responsibilities

• Consult customers on cost-optimization best practices for their cloud usage
• Present and give demos of AllCloud’s Reseller Programs and tools
• Comprehensive support of the company’s customers
• Work on customer requirements
• Work with DevOps teams to resolve complex customer issues
• Keep sales team up to date on customer status for renewal/expansion opportunities
• Create customized cost reports

Summary of Experience

• Good level of Written and Spoken German – Must
• Strong analytical skills
• Proficiency in Excel
• 2 years at sales or customer-facing – Priority
• Bachelor’s Degree
• Excellent communication skills
• Strong presentation capabilities
• Good time-management skills with a problem-solving attitude
• Ability to turn complex concepts into actionable recommendations
• A true passion for understanding customer needs
• Ability to multitask, prioritize and work under pressure
• Ability to deliver a confident and articulate presentation
• High level of written and spoken English
• Cloud experience – Material advantage