FinOps Analyst

As one of our members, you will help us with:

Control the customer’s financial risk and ensure that revenue is accurately and timelessly collected. Accurately record, amend, and control customer collections and fees and the action of appropriate follow-up mechanisms.

You will support regional operational excellence and influence the strategic risk decision-making process by participating in high-impact projects that will unlock access and alternatives for expansion across Mexico. The ideal candidate for the role should have excellent analytical skills and be passionate about making data-driven decisions.

This role is an exciting opportunity to own and drive high-impact initiatives across the organization!

Responsibilities

• Facilitating the daily risk management
• Daily maintenance of the collections system
• Address customer billing queries
• Audit onto the collections system / transactions
• Application and correction of promotional offerings
• Credit and debit charges application
• Refund process follow-up with the assistance of FinOps
• Recons and payment processing
• Creation and maintenance of Dashboards / KPIs
• Any other task that is relevant to the effective functioning of the role

Requirements & Skills

• Bachelor’s degree in Business, Management, Finance, Economics, Technology or a related field
• 3+ years work experience involving analytical rigor as typically seen in, but not restricted to, functions like collection, finance, financial operations, business operations, sales operations, etc
• Strong teamwork and customer-obsessed
• Demonstrated problem-solving experience and providing business insights and recommendations from sets of data
• Ability to understand, organize, and communicate complex information in an easily understandable format tailored to a variety of audiences
• Self-starter attitude.
• Ability to navigate ambiguity and bring clarity and structure with limited direction while balancing competing priorities and deliverables
• Strong familiarity with Excel / Google Sheets
• BI Tools (e.g., Tableau, Looker Data Studio) experience is a Plus.
• Fluent in English (written & spoken)