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Technical Account Manager | Latin America

Role overview

Technical Leadership: The technical account manager is the technical leader and trusted advisor for their assigned customers. Your customers should not hesitate to reach out to you as the first point of escalation, and you are responsible for orchestrating resources to achieve our team’s shared goal of customer delight.

Technical Customer Onboarding: You will lead the technical onboarding process for new customers, ensuring that all their clusters are connected to CAST AI in 90 days. This is a highly technical role; you will work closely with DevOps engineers and SREs. We are looking for candidates with a strong technical background who can easily convey complex technical concepts to a variety of audiences.

Renewals: Own and drive the renewal process to closure in partnership with the account team. We believe that a successful renewal is a natural outcome of delivering continuous proactive value through regular check-ins.

FinOps Business Reviews: You are responsible for continuously showcasing the value of CAST AI through monthly and quarterly business reviews. You will lead these discussions (remote and in-person) and highlight cost savings, automation, upcoming innovation and new products.

Technical Up-skilling: We take great pride in continuously improving our technical skills. All technical account managers at CAST AI are either CKAD/CKA holders. If you do not have a CKAD certification, it is mandatory to achieve the certification within 6 months of joining, sponsored by us.


Requirements

  • Proficiency in Portuguese and Spanish
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Foundational knowledge is crucial for understanding the complex technical aspects of our product.
  • Minimum of 2 years of professional experience in cloud computing, focusing on major platforms like AWS, Azure, or GCP. Additionally, experience in container orchestration with Kubernetes is highly desirable.
  • Strong problem-solving skills and technical acumen. It would help you navigate complex technical environments and develop solutions that align with client needs.
  • Excellent communication skills, both written and verbal. You must be able to articulate technical concepts clearly and understandably to various audiences, including those who may need a technical background.
  • CKAD and/or CKA certification(s) is an immense advantage.

What’s in it for you?

  • Remote role that offers flexibility to work from any location within Latin America,
  • Team of highly skilled professionals to work with and learn from,
  • Impact and visibility. Our organization is flat, getting in touch with CEO or CTO is a common practice here,
  • Short feedback loop. We have an obsession with customer satisfaction. The ship features fast and gets instant feedback. Feature projects tend to be completed in 1 to 4 weeks, depending on the scope,
  • Flexible working hours. We deliver instead of sitting in the office 8 to 5,
  • Skin in the game. Every employee gets a share of the company,
  • Time to focus on work with a minimum overhead of meetings, bureaucracy, etc.
  • 10% time to focus on self-improvement or personal projects.

To request a modification to this listing please email jobs@finops.org

  • Company: CAST AI
  • Published: 6th June 2024
  • Closing Date: 6th August 2024
  • Country: Argentina
  • Type: Full-time
  • Seniority: Senior
  • FinOps Certifications Required: None