Platform Operations Senior Lead

This role is responsible for maintaining, improving DevOps CI/CD platform as well as overseeing the PlatformOps team with a group of elite Platform Engineers to drive DevOps and DevSecOps at scale across the whole IT organization.

The role will drive the strategic goals of Infrastructure & Operations team. In collaboration with key stakeholders, the incumbent should understand how and how well the business is supported by IT. To manage a team of internal and external Infrastructure professionals to design, build and support infrastructure platforms and services needed to meet business, application development and operation requirements of the organisation.

Key Responsibilities

• Work closely with delivery teams to provide infrastructure and automation support.
• Support a pipeline process and provide innovative ideas that automates the enforcement of the Software Development Lifecycle.
• Provide support to IT Solution Centres for project delivery to deliver cost-effective and long-term support model.
• Embrace the Voice of Customer (VoC) and foster the team of Platform Engineers to have a continuous improvement culture to develop service improvement plan.
• Develop Platform Ops KPIs and manage goals and measurements to show improvements to CI/CD platform.
• Develop and prioritize improvement plans based on performance of the KPIs and drive for the best outcome towards organizational strategies and goals.
• Review operational efficiency and infrastructural design, build improvement plans and roadmaps to work with the team of Platform Engineers.
• Promote automated solutions in CD/CD approach to accelerate delivery and enhance quality of work.
• Create reusable components to allow delivery teams to self-serve on routine DevOps requirements.
• Assist on the development including quality assurance test plan, infra product portfolio and infra solutions that are aligned with company technology standards and company practice.
• Follow company standards and best practices for Infrastructure management and enable toolsets for assessing and evaluating technical architecture and design.
• Manage a team of Platform Engineers to deliver automated infrastructure solutions in a modern and efficient manner and allocate available resources to meet operating needs.
• Provide guidance to a team of platform Engineers for day-to-day business operations as well as mentorship to career aspiration.
• Cultivate a harmony workplace and address pain points of teammates.
• Manage vendor engagement and ensure service quality fulfilment in SLAs.
• Liaise with vendors and IT Solution Centres to accelerate technologies adoption to meet business requirements.
• Collaborate different functional teams and vendors on infrastructure roadmaps for developing infrastructure delivery budgeting planning.
• Drive FinOps framework for cloud cost optimization and foster FinOps culture and mindset.
• Keep abreast of the latest trends in technology, ensure timely exploration and proactively communicate IT’s position towards the introduction of relevant / key emerging technologies.
• Available to provide 24/7 support as required.

Requirements

• Bachelor’s degree or higher in an Information Technology or Computer Science/Engineering related field.
• Technical degree holder with minimum of 10 years IT experience, at least 5 years of IT Infrastructure experience and 3 years of team management responsibility.
• Must have proven technical management and specialist experience of working in a complex IT infrastructure environment.
• Must have experience of developing solutions and making decisions for team with only minimal management guidance and supervision.
• Must have experience of building and maintaining relationships at a senior level and have an ability to influence at all levels.
• Must have experience of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector.
• Strong experience in DevOps, DevSecOps and FinOps.
• Experience in a broad set of technologies and patterns such as Cloud (Azure/AWS), Container Platform, Micro-services, and Infrastructure as Code.
• Experience with infrastructure costs and financial management.
• Experience with building and maintaining relationships with IT, Business Units and Vendors.
• Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver presentations.
• Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas.
• Focus on end user’s or customer’s needs; ability to set expectations and understand end user behaviour.
• Ability and willingness to proactively accept and drive change to accomplish positive collective outcomes.
• Ability to understand strategy and align tactical and strategic work in a well-balanced way to achieve results.
• Ability to multitasking and manage various projects in a cross-functional environment.
• Experience leading the development and implementation of global infrastructure products and services across multiple disciplines.
• Technical proficiency in hardware and system software and able solve dynamic problems.
• Good verbal and written communication skills with experienced in presenting solutions to group of audience.
• Demonstrated strong teamwork and interpersonal skills with ability to lead, coach and motivate others with forward thinking mindset.

Desired Skills

• Knowledge in programming with languages like Java, Node.js, Python, Groovy, Ansible, TypeScript, Bash script, PowerShell.
• Strong experience in some of the below areas:
  • Cloud Provisioning and Operations (e.g AWS, Azure)
  • DevOps Tools (e.g. Ansible, Azure Pipeline, Git, Jenkins, JFrog, Terraform)
  • DevSecOps Tools (e.g. NeuVector, Seeker, Snyk)
  • Container Platform (e.g. Kubernetes, RedHat Openshift)
  • Elastic Stack (i.e. ElasticSearch, Logstash, Kibana)
• Strong verbal and written communication skill