This is a client support role. A typical day will be managing incidents, solving service requests and expanding on your skillset. When not tending to incidents, you will work to continue to develop and build on your skills. This can mean taking on DevOps tasks for a client, studying for a Kubernetes exam or acquiring additional Azure certifications. We are looking for someone with at least two years of incident management experience with an obsession with customer satisfaction. This is a standout opportunity to collaborate with an elite group of engineers, to continually build up your skillset and, in turn, build a career in the cloud industry.
Hours:
- Monday – Friday, 6:00am to 3:00pm ET— weekend on-call once a month
- Monday – Friday, 7:00am to 4:00pm ET— weekend on-call once a month
- Wednesday – Sunday, 1:00am to 10:00am ET— weekend on-call once a month
- Tuesday – Saturday, 5:00pm to 3:00am ET— weekend on-call once a month
US-based Salary: $65,000 to $85,000/year
Non-US Compensation: $18-25/hr
Key Responsibilities
- Assist the team in providing 24/7 client support
- Manage and resolve incidents, service requests and DevOps assignments
- Respond to client incidents in a timely manner
- Identify trends and patterns in incidents
- Collaborate amongst the team during critical events
- Provide top notch customer service to clients
- Build automation
- Support team members
Skills Knowledge & Expertise
Required Qualifications:
- 2+ years of cloud administration experience
- 2+ incident management experience
- 1+ year of system administration and networking experience
- Azure experience
- Ticketing system experience
- Linux/Windows server experience
- Excellent communication skills
- Strong multi-tasker
- Self starter
- Team player
Preferred Qualifications:
- Consulting experience
- Enterprise experience
- Azure certifications
- Kubernetes experience
- Terraform experience
Benefits & Perks
- Benefits of full-time remote work but with a close team environment. BSC was built from the beginning to be remote. That means we work extra hard to support a culture of engagement with regular opportunities for in-person interaction.
- Flexible work schedule and time off
To request a modification to this listing please email jobs@finops.org
- Company: BSC Analytics
- Published: 6th January 2025
- Closing Date: 28th February 2025
- Country: United States
- Type: Full-time
- Seniority: Mid-level Contributor
- Salary: $65,000 - $85,000
- FinOps Certifications Required: None