Cloud Support Engineer – MerQube

About MerQube:

Founded in 2019 by visionary leaders from the finance and technology sectors, MerQube pioneers the use of cutting-edge technology to transform not only index creation but also the wider landscape of systematic investing. By harnessing cloud-based architecture and the most advanced index tracking technology available today, MerQube’s platform empowers clients to swiftly and efficiently bring their ideas to market.

Position Overview:

We are seeking a highly skilled Python-Oriented Financial Cloud Tech Support Engineer to join our dynamic team. The ideal candidate will have a strong background in Python programming, cloud technologies, and financial systems. This role involves providing technical support, troubleshooting complex issues, and ensuring the smooth operation of our cloud-based financial solutions.

Key Responsibilities:

• Provide technical support to clients and internal teams for cloud-based financial applications.
• Troubleshoot and resolve issues related to Python scripts, cloud infrastructure, and financial data processing.
• Monitor system performance and ensure high availability and reliability of financial applications.
• Collaborate with development teams to identify and fix bugs, implement enhancements, and optimize performance.
• Develop and maintain documentation for support processes, troubleshooting guides, and user manuals.
• Assist in the deployment and configuration of cloud-based financial solutions.
• Stay updated with the latest industry trends and technologies to continuously improve support services.
• Participate in on-call rotation to provide 24/7 support coverage.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
• 3+ years of experience in technical support, preferably in the financial technology sector.
• Strong proficiency in Python programming and scripting.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with financial data and indices, including equities, futures, and options.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications:

• Experience with financial data APIs and data processing libraries such as Pandas and NumPy.
• Knowledge of containerization technologies such as Docker and Kubernetes.
• Understanding of database systems, both SQL and NoSQL.
• Familiarity with DevOps practices and tools.

Our Commitment:

At MerQube, we are dedicated to fostering a collaborative, growth-oriented environment for all team members. We prioritize wellness, work-life balance, and offer flexible working arrangements. We celebrate diversity and welcome team members from all backgrounds and experiences.

Benefits:

• Competitive compensation packages
• Comprehensive benefits including medical, dental, vision, and more.
• Flexible working arrangements, including remote work options.
• Community-first environment fostering strong relationships.
• Emphasis on health, wellness, and work-life balance

Opportunities for continuous learning, development, and career growth