IT Asset Management (ITAM) Lead – Governance Services

Position Overview We are seeking an ITAM Lead to manage a client-facing IT Asset Management engagement. You will own day-to-day delivery, governance, and reporting across HAM/SAM, license compliance, and Flexera ONE platform operations, ensuring accurate asset visibility, audit readiness, and measurable optimization outcomes.

Responsibilities

• Engagement Leadership
  • Lead ITAM service delivery for the client; manage priorities, stakeholders, and governance cadence (weekly/monthly/quarterly)
  • Own KPIs, service metrics, action trackers, and continuous improvement
• Flexera ONE Administration & Health
  • Administer users/roles/access, platform configuration (out-of-the-box), connectors/agents/inventory feeds
  • Monitor jobs, schedules, data latency; coordinate with Flexera Support; maintain runbooks/documentation
• Hardware Asset Management (HAM) Governance
  • Ensure inventory coverage and scan freshness; identify stale/duplicate/orphan assets
  • Drive normalization/reconciliation; improve owner/location/cost center completeness
  • Support contract/lease linkage and related reporting
• Software Inventory & Normalization (IT Visibility)
  • Manage software discovery and recognition; reduce unknown/unrecognized queues
  • Maintain publisher/product/version hygiene; validate device/user associations
  • Support onboarding of new sources/connectors
• Software License Compliance & ELP
  • Maintain validated entitlement repository; configure license models/metrics/rules
  • Run periodic ELPs; produce compliance/risk/exposure insights and optimization opportunities
  • Support audit readiness and evidence preparation (in-scope publishers)
• Request, Allocation & Reclaim
  • Validate availability, record allocations/transfers/reclaims; support harvesting/offboarding
  • Coordinate with ITSM and deployment teams; track turnaround and aging

Required Skillsets

• 10+ years in ITAM/SAM with 3+ years leading delivery or engagements
• Hands-on Flexera ONE (mandatory)
• Strong knowledge of HAM lifecycle, software recognition/normalization, licensing basics and ELP processes
• Proven client/stakeholder management, reporting, and governance facilitation
• Analytical mindset; strong documentation and communication skills
• ITIL Foundation, IAITAM (CSAM/CHAMP), Flexera certifications
• Strong analytical and problem-solving abilities with a results-oriented approach.
• Excellent communication and presentation skills, capable of interacting confidently with senior executives and clients
• This is a remote position based in the United States

Education

• Bachelor’s Degree in a relevant field (master’s degree preferred)