IT Asset Manager – ITAM

Description We are seeking a skilled and detail-oriented IT Asset Manager to lead and manage the enterprise-wide IT Asset Management (ITAM) function, ensuring strategic oversight, operational excellence, and governance across the entire hardware and software asset lifecycle. This role is responsible for building and scaling ITAM capabilities, driving compliance, and delivering value through optimized asset utilization and cost control.

Key Responsibilities Strategic Leadership & Organization Setup Establish and lead the end-to-end IT Asset Management organization within the enterprise.
Define and implement ITAM strategy aligned with business goals and IT service delivery.
Build and manage a high-performing team of HAM and SAM analysts.

Process & Governance Design and implement ITAM processes for asset lifecycle management, including procurement, deployment, maintenance, refresh, and disposal.
Set up governance frameworks to ensure compliance with internal policies, vendor contracts, and regulatory requirements.
Define and monitor KPIs, SLAs, and performance metrics for ITAM operations.

Technology & Platform Expertise Lead the implementation and optimization of ServiceNow ITAM, including HAM Pro and SAM Pro modules.
Ensure accurate configuration and integration of ServiceNow CMDB, Discovery, and workflows to support asset tracking and reporting.
Collaborate with procurement, finance, and IT operations to align asset data across systems (e.g., Coupa, ERP platforms).

Operational Excellence Oversee the complete lifecycle of IT hardware and software assets across global locations.
Ensure data accuracy, asset reconciliation, and audit readiness.
Drive continuous improvement initiatives to enhance asset visibility, reduce costs, and improve compliance.

Reporting & Analytics Develop and maintain dashboards and reports for asset utilization, compliance, and cost optimization.
Present insights and recommendations to senior leadership based on asset data and trends.

Skills, Knowledge & Expertise

• Minimum 10+ years in IT Asset Management, with at least 5 years of hands-on experience in ServiceNow ITAM (HAM Pro & SAM Pro)
• Deep expertise in ServiceNow ITAM, including HAM Pro and SAM Pro.
• Strong understanding of ITIL practices and asset lifecycle management.
• Proven experience in setting up ITAM processes, governance models, and performance frameworks.
• Excellent leadership, stakeholder management, and communication skills.
• Analytical mindset with proficiency in reporting tools and data interpretation.
• Experience with procurement systems (e.g., Coupa) and integration with ITAM platforms