Junior Systems Administrator

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world’s best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded again, as one of the ‘Best Places to Work 2023’ by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!

We are looking for a Junior IT Desktop/System Administrator  to join our IT Operations team in Sydney supporting the domestic and international business.

This role is responsible for providing support to Luxury Escapes employees for IT hardware, software, telephony and networking requests raised by the business while proactively managing their resolution, and providing quality customer service and a consistent user experience across the business.

What you’ll do:

• Set up and manage employees IT related hardware
• Respond and record all IT support requests from the business
• Take ownership of issues from creation to resolution
• Provide initial assessment and troubleshooting for all incidents and attempt to resolve or provide a work-around solution where possible
• Proactively keep users informed on the status and progress of all incidents
• Manage user expectations regarding supplier support
• Monitor IT systems and either rectify failures or escalate to the relevant IT team members
• Perform out-of-hours support when required

What we are looking for:

• A relevant IT degree or qualification
• Experience working in a corporate IT environment in a similar role.
• Strong working knowledge Active Directory, Networking, Office365 and other Microsoft applications
• Knowledge of cloud and backup platforms such as Azure, AWS, Veeam, Duo desirable
• Strong communication skills (verbal and written), with the ability to communicate effectively with technical and non-technical audiences
• Ability to perform complex troubleshooting to isolate, diagnose and correct problems

What’s in it for you?

• Competitive remuneration package
• First class health and well-being program including daily breakfast and lunches.
• Fun & flexible working environment – Friday afternoon onsite gatherings (wine included!) and monthly celebration & recognition programs
• Discounted travel, birthday leave and a whole lot more!

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today!

At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You’ll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know you require any reasonable adjustments during the interview process.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.