Lead Software Asset Management Specialist

Key Responsibilities

Software Asset Lifecycle Management

• Maintain software asset records including procurement data, contract terms, entitlements, and lifecycle status
• Track renewals, upgrades, co-terms, invoices, and license allocations
• Support software and license request fulfillment (e.g., Microsoft, Adobe, Tableau, Alteryx, AI tools)
• Maintain accurate data within ServiceNow SAM Pro

License Compliance & Optimization

• Perform license compliance activities and entitlement reconciliation
• Develop Effective License Position (ELP) reports
• Identify cost savings opportunities and optimize license usage
• Support license reclamation and optimization workflows

SaaS, Cloud & AI License Management

• Manage SaaS and subscription-based licensing models
• Analyze utilization and renewal readiness
• Support AI license tracking and cost analysis
• Understand cloud licensing and BYOL considerations

Reporting, Analytics & Data Quality

• Develop dashboards and reports for software spend and usage
• Resolve data quality issues
• Provide ad hoc reporting to stakeholders

Governance, Risk & Audit Readiness

• Maintain audit-ready documentation
• Support compliance reviews and audits
• Interpret licensing terms and requirements

Automation & Continuous Improvement

• Leverage ServiceNow SAM Pro for automation and workflow improvements
• Support continuous improvement initiatives

Cross-Functional Collaboration

• Partner with Procurement, Finance, VMO, Legal, Risk, and Technology teams
• Support vendor negotiations and renewal planning

The successful candidate will possess:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Qualifications Required

• 8+ years of experience in Information Technology and/or 6+ years with an advanced degree (IE, Masters, PhD, etc)
• 3-5+ years of experience in Software Asset Management and tasks including but not limited to:
  • Strong knowledge of software licensing models and lifecycle management Experience with ServiceNow SAM Pro or similar tools
  • Experience creating Effective License Position reports
  • Experience with SaaS license optimization including utilization tracking and reclamation
  • Ability to interpret contracts and licensing terms
  • Strong analytical and data management skills Ability to interpret contracts and licensing terms
• Bachelor’s degree in Business Administration, MIS, Computer Science or a related field and/or equivalent relevant professional experience
• Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred

• Experience with Microsoft licensing and enterprise agreements
• Strong communication and stakeholder management skills
• Experience managing AI or consumption-based licensing models
• Familiarity with cloud licensing and hybrid environments
• Experience building dashboards or automation in ServiceNow
• Experience identifying cost savings and optimization opportunities
• Familiarity with audit readiness and ITAM data governance
• Exposure to FinOps concepts
• Relevant certifications (CSAM, ITAM, ServiceNow)