Cloud Business Operation Senior Analyst

Cloud Business area supports different technologies such as Servers, Storage, Virtualization, and mainly Cloud services and optimization. It supports Mars internal customers and work in partnership with platform and business units with a strong presence and support from a third-party off shore team. Besides the technical work performed by the team there is a huge amount of management and administrative activities that need to be done to ensure a good service level and track progress of the improvements.

The Cloud business operations senior analyst will be responsible to ensure the overall functioning of the Cloud team, acting cross functional in different perspectives with the team to unlock opportunities on cost reduction and governance.

What are we looking for?

The Cloud Business Operations role will handle the administrative tasks inside Cloud portfolio. The main activities will be in Demand Streams & best solution path, cost of Cloud Services, showback and chargebacks, SLAs with Service providers, contracts, licensing, and Lifecycle and Security roadmaps.

This is a cross functional role, not dedicated to any of the technologies towers. It requires cloud services knowledge, including cloud financial management (E.g., Finops) and process-oriented skills, a technical background on IT infrastructure will considered as a plus.

What will be your key responsibilities?

• Liaise with Cloud internal customers to understand demands and needs and provide comprehensive reports on cloud consumption.
• Support Senior manager in the cost management, CAB (Capital), Variable (Projects) and Running
• Charge back internal customers for resources consumption in cloud
• Perform vendor/service management responsible for contracts, licensing and services. Ensure that our partners are delivering within the SLAs. Work closely with the Vendor Service Manager that is responsible for our key partner in Cloud team.
• Support internal and external audits working cross functional inside Cloud team to gather all data needed
• Maintain a Cloud service catalog in Service Now or another tool.
• Ensure the technology lifecycle together with our main internal customers and SITS/BPs.
• Manage the ITIL process cross functional inside Cloud: Change Management, Event Management, Incident Management, Requests (RITMs), Problem Management
• Support and report Projects aligned with PMO
• Support new Integrations aligned with Integrations manager

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.