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Cloud Capacity Manager

About the job


Be it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC’s unique approach to operational delivery – Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us to be. We deliver sustained outcomes through our managed solutions, as well as transforming and running complex operational processes that often create challenges or hinder client progress. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow’s skills to drive success for our clients today.

About The Team

Operate Digital is the central function that creates and runs technology. We also transform the way our clients use technology in delivering assets to our clients across a wide range of business processes. Working with industry leading, alliance partners across architecture, development, and multiple other technologies, we interact with all technology platforms and provide tangible technology delivery at scale.We are building a suite of connected and intelligent capabilities, adopting new and emerging technologies, and using the latest Agile, Cloud and DevOps approaches to maximise our effectiveness along with client value from public cloud offerings.

Skills And Experience


  • Experience of working for an IT Service Provider/Managed Services Provider ideally delivering cloud based services or infrastructure services
  • Capable of establishing a Capacity and Performance Management offering
  • Good understanding or experience in supporting multiple platforms & operating systems (Linux/Windows Server)
  • Experience delivering in an ITIL environment
  • Experience of DevOps & cloud practices across major public cloud providers
  • Project Management & Agile delivery methods
  • Visualisation tooling and analytics

About The Role

A Cloud Capacity Manager is required to join the new Cloud Managed Services function within PwC Operate with responsibility for breaking down client infrastructure usage into meaningful information & insights.

The Cloud Capacity Manager is responsible for creating the environment demand and capacity management process and discipline, instilling this across the team.

The Capacity Manager will also establish and build relationships with internal stakeholders and use the insights they have to inform potential opportunities & optimisations with clients.

Key Responsibilities


  • Support & improve the enablement of the cloud managed services function
  • Lead on tooling & automation for reporting, trend analysis, idle usage & wastage of client infrastructure usage.
  • Support the service reviews with infrastructure optimisation & improvement recommendations
  • Collaborate with the Cloud Managed Services FinOps team for consumption optimisation & consumption improvements
  • Generate capacity and performance reporting & forecasting, be responsible for ensuring that services and infrastructure are able to deliver the agreed service level targets for capacity and performance in a cost effective and timely manner
  • Support the incident & problem teams where outages are capacity related.
  • Be involved in the change, release & request management process of the customer’s environment to ensure success and service up-time.
  • Lead on estate visualisations for ease of consumption of data
  • Ensure that IT infrastructure capacity is optimised and matched to the evolving agreed needs of each client.
  • Provide advice and guidance on capacity and performance related issues
  • Lead on power policy management, idle usage, infrastructure utilisation waste and right sizing
  • Ability and willingness to travel for Client or internal related meetings


Not the role for you?

Did you know PwC offers flexible career arrangements and contract work? Learn more.

The Skills We Look For

In addition to our global framework, the PwC Professional, there are a number of key Operate behaviours you’ll be evaluated against during our assessment process. You can read about these here.

The Deal

‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. Learn more.

Our commitment to you

We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.

Automated decision making

Some elements of our application process may utilise automated decision making. This will be based on responses on your application form or from your assessment test results. For more information please see our privacy statement.

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  • Company: PwC
  • Published: 1st March 2023
  • Closing Date: 11th April 2023
  • Country: United Kingdom
  • Type: Full-time
  • Seniority: Manager
  • FinOps Certifications Required: None