Cloud Services Manager – FinOps

The Corp Cloud Services Manager’s purpose is to manage a technical team focused on Cloud FinOps services. The Cloud Services Manager will provide services support for our customers. The Manager manages a team of cloud focused services delivery resources. The Corp Cloud Services Manager ensures all resources are properly trained, well utilized and are delivering high quality services that meet SHI’s expectations. The Corp Cloud Services Manager promotes the team’s capabilities through pre-sales activities and is responsible for the overall profitability of the team.

• Build, lead, develop and coach a public cloud focused team of technical resources
• Ensure a quality customer experience during FinOps projects
• Maintain quality standards for all services
• Responsible for successful execution and profitability of Cloud Services projects
• Oversight of portfolio of FinOps Services, including customer escalations
• Create functional strategies and specific objectives for Cloud Services team members to drive career development.
• Develop and manage training plans to ensure team is highly trained in all services and following procedures and protocols
• Drive continuous improvement and operational discipline through collaborative and proactive activities to enable scalable and repeatable processes.
• Participation in business strategy discussions as needed
• Preparation of business reviews, including Cloud Services achievements, short and long-term goals
• Act as subject matter expert in matters pertaining to Cloud Services and FinOps.
• Provide subject matter expertise in development of statements of work and applicable templates.
• Manage tightly to Key Performance Indicators (KPIs) and SLAs, regularly reporting on them and associated corrective actions and insights.
• Educate customers on SHI services and translate those into a clear business value proposition.
• Interview and hire for open positions ‘
• Travel required based on business needs
• Complete employee performance evaluations and address personnel issues

• Experience in hiring and developing engineering talent
• Track record of ramping up quickly in an evolving and challenging role.
• Bachelors degree in computer science or related technical field
• A proven track record of managing and delivering IT projects and providing world class support.
• Proven experience in project management of complex deliverables with limited resources
• In-depth understanding of virtualization and cloud computing concepts
• 5+ years in building and managing high-performing technical teams
• 5+ years of technical experience with significant personal capability in AWS, Azure or Google Cloud
• 5+ years of customer support leadership experience for Accounts in customer-facing roles.
• Deep technical experience in AWS, Azure or GCP
• Experience leading Cloud Support, DevOps or CloudOps teams

• High degree of technical and business acumen
• Ability to work creatively and analytically in meeting customer needs.
• Well-honed troubleshooting skills at various levels of complexity.
• Presentation skills; high degree of comfort with both large and small audiences.
• High level of comfort communicating effectively across internal and external organizations
• Strong Communication skills with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
• Management/Leadership Skills
• Customer focused with a strong business acumen.
• Excellent negotiation skills
• Strong business acumen
• A linear, logical thinking style with ability to break down and solve difficult problems
• Receptive listening skills, with ability to present ideas in a clear, concise fashion to technical and non-technical audiences
• Strong ability to work independently or in a team-oriented, collaborative environment
• Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills
• Ability to effectively prioritize and execute tasks
• A data-driven approach to all incident and problem management.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

The estimated annual pay range for this position is $150,000 – $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.