Regional Infrastructure & Platforms Manager LATAM

Job Purpose:

The Regional Infrastructure & Platforms Manager LATAM is responsible for the overall coordination and support of Global and Regional infrastructure initiatives across the region.

The Regional Infrastructure & Platforms Manager, working closely with the IT & Payment regional VP’s, regional BRS Cyber security manager, local IT Directors, Infrastructure managers and regional 3rd parties, will be instrumental in on-boarding countries in the journey to the Cloud, the adoption of the global solutions/platforms defined by the Platforms and Foundations Competence Centre and supporting the implementation of the TOM.

Main Responsabilities:

• Lead / coordinate implementation of standard IT framework & tools defined by Platform & Foundations competence centre across all LATAM countries including local DC’s migration to Azure
• Regional ambassador: Must ensure that the Infra Manager or IT Director of each country is engaged in the different regional infrastructure, cloud and platforms transformation initiatives
• Work closely with the countries to provide support and verify the guidelines implementation, co-defining local project specific solution based on standards when needed
• Driving the creation and continuous management/evolution of LATAM technical experts teams
• Provide guidance and foster countries migrating local infrastructures to Azure or central DC`s as well as supporting the creation of plans to decommission key assets
• Support transformation program including adoption of ITIL Processes in service management / service delivery activities
• Track, manage and support evolution of global initiatives to be applied in countries
• Support transformation program including adoption of ITIL Processes in service management / service delivery activities
• Monitor and manage all KPI based performance, spotting trends and ensuring the highest level of quality of service

Additionally, the Regional Infrastructure & Platforms Manager – LATAM will be responsible for the following points:

• Be the main point of contact within his / her region for functional discussions, technical discussions, and risk assessment on those global platforms
• Supporting the countries within his/her region on the prioritization of the different projects to ensure correct support from global resources when required
• Drive the evolution of the global/regional platforms and infrastructures by coordinating and reporting findings to SPI cloud and application architects and Group IT cloud architects
• Drive issues and problem management related with network, infrastructures, cloud or global solutions with Group IT teams
• Ensure an accurate assets management is performed in his region

Required experience:

• At least 5 years managing IT Infrastructures with Cloud platforms on an international / multi-national environment.
• At least 5 years of experience related to infrastructure management (virtualization, infrastructure, migrations and maintenance)
• Global understanding of networking (IP, switching, security)
• Azure Cloud skills around services and infrastructures is key
• Valuable experience in Cloud FinOps to ensure the most efficient way of using cloud services
• Project Management experience
• Experience managing multiskilled teams
• Very good IT knowledge adopting new technologies in existing environments
• Knowledgeable in ITIL methodology
• Infrastructure monitoring tools: Datadog, Dynatrace, NewRelic, Nagios
• DevOps practices / principles, especially knowledge of our CI/CD tools (Azure DevOps,Terraform, Gitlab)

☀️ Our value as a top employer committed to delivering excellence in the workplace

A meaningful job: build the future of employee benefits and contribute to the quality of life at work for others, you will impact positively local communities too. It counts!

An attractive offer: grow with us, competitive salary, multiple benefits (meal tickets, health insurance, etc…), parental benefits, internal events, and much more.

A great culture: we respect and care authentically about our people, we embrace work life balance, new ideas and we have a lot of fun!

Location: Santiago, Chile required to travel in the LATAM region if necessary.

Work mode: Hybrid