Sr Inbound Product Manager – Cloud Cost Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role:

We are currently looking for a seasoned Product Manager for our Cloud Cost Management solution. Cloud Cost management is part of ServiceNow’s Asset Management business unit, which empowers customers to manage any asset in all environments. As part of the ServiceNow Cloud Cost management team, you will lead key aspects of product execution and strategy working with Design, Engineering, and other PM leaders to define and build the capabilities to power the next generation of the ServiceNow platform.

We’re looking for an individual who wants to apply disruptive thinking to the way people view FinOps and replace manual and disconnected business processes through the ServiceNow. You will execute on a roadmap that supports customers in their FinOps journey to optimize cloud spend, automate operations and deliver key financial reporting.

What you get to do in this role:  

• The Product Manager will be involved in product strategy and inbound product management for Cloud Cost management. You will also work cross-functionally with Engineering, Product Design, Outbound Product Management, Support, and Training.
• Inform the strategy of key Cloud Cost Management capabilities
• Determine Cloud Cost management automation features and capabilities required to unlock customer and business use cases
• Execute and impact the short and long-term roadmap
• Provide subject matter expertise and perspective on ServiceNow’s unique differentiators against other Cloud Spend Management solutions
• Collaborate with other ServiceNow business units on integrating capabilities with Cloud Cost Management
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies
• Validate and refine product designs/early product offerings through Design Partner Program, Product Advisory Council and with other customers directly
• Be a visible product expert, sharing best practices both internally and with customers
• Collaborate with Product Marketing, Field enablement, Sales and User Learning to produce go-to-market materials
• Communicate complex problems into easily understood requirements and provide solutions

Qualifications

To be successful in this role you have:

• 5+ years of software product management experience, preferably in B2B SaaS or FinOps environments.
• Experience with FinOps principles, Cloud Operations and Hyperscalers
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience  defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs, along with building customer relationships and delivering customer-centric solutions