SRE Support Engineer (UK time) – Virtasant

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

We are seeking SRE Support Engineers based in Europe to work on an exciting project with one of our largest clients.

You would work on United Kingdom Time office hours, so if it makes sense to you, please continue reading our job description!

Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in services.

Key Qualifications/Experience

• • Robust level of spoken and written English.
  • Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services.
  • Experience working with Cloud technologies (AWS mandatory, Google Cloud – nice to have).
  • Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory), Spark, and Kafka (at least basic knowledge of these two).
  • Kubernetes: Extensive experience in deploying, managing, and scaling applications using Kubernetes. Familiarity with Helm, Kustomize, or similar tools.
  • Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python or any similar programming/scripting language), and troubleshooting.
  • Networking: Understanding of network protocols, DNS, load balancing, and related technologies.
  • Comfortable working with a very technical customer base.
  • Comfortable providing a wide range of support, from simple issue resolution to end-to-end onboarding.
  • Strong familiarity with modern server technologies and architectures.
  • Strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team environment.
  • Strong attention to detail.
  • Excellent analytical capabilities.
  • Passionate about Technical Support.
  • Strong troubleshooting experience.
  • Ability to work as an independent contractor for a US company

Nice To Have

• • Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.
  • Hands-on experience with Relational Database Management Systems.
  • Certifications: Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification (LPIC).
  • Experience with Infrastructure as Code (IaC): Familiarity with tools like Terraform, Ansible, or Puppet.

Responsibilities

• • Work cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution.
  • Troubleshoot, isolate, and resolve container orchestration/management issues, specifically Docker and Kubernetes.
  • Troubleshoot, isolate, and resolve complex application deployment issues.
  • Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
  • Build knowledge base articles.
  • Participate in post-mortem reviews, and drive ongoing improvement.
  • Obsess over minute details to drive operational excellence in every aspect of your work.
  • Make meaningful and significant contributions to our client’s development of objectives and goals.
  • Work on complex issues, analyzing situations or data that require in-depth evaluation.
  • Your expertise and discretion will be required to think outside the box and resolve highly complex issues creatively and effectively.
  • Work hours are from 8 AM to 5 PM United Kingdom time, Monday to Friday. While there is no on-call, if there’s any maintenance during the weekend you will need to be available, and then you’ll get time off to compensate for that.

Recruitment Process

• • English Proficiency Assessment (25 mins)
  • Technical Assessment (45 mins)
  • Recruiter screen (30 mins)
  • Technical Interview (60 mins)
  • HM Interview (30 mins)
  • Client Interview 1 (45 mins)
    • • Client Interview 2 (60 mins)