Senior Technical Account Manager

Ternary is seeking a Senior Technical Account Manager to join our journey to build the best multi-cloud FinOps platform in the market to help engineers, finance, and business leaders maximize the business value of the cloud. Ternary uniquely provides a self-hosted deployment option, enterprise-grade cost allocation, anomaly detection, and case workflow management to foster collaboration between teams. Join us as we take Cloud FinOps to the next level.

We:

• Are a passionate team of people who are devoted to building the platform that would have best helped us (engineers, finance, leadership) with Cloud FinOps in our past positions.
• Have a founding team with deep experience – many of our team members were early employees for the legacy products in the FinOps space and have seen this movie before.
• Have Enterprise customers operating at scale.
• Have plenty of runway to succeed with our recent Series A funding

You:

• Are an empathetic person and active listener who loves building solutions to help others.
• Have a collaborative attitude and are eager to pair with peers and nontechnical colleagues to get things done.
• Are willing to work in a mostly remote setting in a Continental USA time zone (from Pacific to Eastern).
• Love working at startups and want your work to have immediate impact.
• Have 3+ years experience working directly with customers in a pre-sales engineering role or post-sales technical account manager role.
• Understand and are comfortable talking about cloud financial management topics and able to relate those topics to the largest cloud service providers including Google Cloud Platform, Amazon Web Services and Microsoft Azure.

Responsibilities:

• Be the voice of the customer to translate and prioritize customer feature requests into product feature requests. You understand how to build relationships with customers in the best possible way.
• Own the adoption, implementation, and enablement of Ternary’s platform for our customers while solving their most challenging cloud financial management challenges.
• You can express yourself clearly and in different ways for different audiences.
• Your experience, knowledge, and skills allow you to dive deep and earn customers’ trust.
• You may have experience working with Managed Service Providers, enabling their technical and sales teams to deliver the Ternary platform to their customers.
• You are a FinOps Certified Practitioner or have a strong interest in the area.