Role Key Objectives
Carry out the onboarding of new applications, guiding them through the process and coordinating any networking and security activities within the Cloud Center of Excellence.
Help your customers understand the opportunities for optimization and their cost saving abilities.
Solve a variety of customer requests from billing to onboarding and cost optimization.
Build and maintain relationships with your customers and internal stakeholders.
Build relationships with our customers and look for new toolset additions that can be included in our service offerings.
Work with internal automation teams to define workflows that allow teams to self-service onboarding, reporting and other items.
Monitor and engage in required activities to maintain and grow savings plan and reserved instance coverage.
Build and maintain customer facing technical documentation.
Assist with the FinOps related areas of customer reporting.
Mentorship of other team members.
Solid understanding of networking, storage, compute, application support, and application development concepts as it pertains to cloud computing
Three or more (3+) years relevant experience in Cloud Cost Management, FinOps or Vendor Client Success Management
Passionate and comfortable handling FinOps discussions at the technical, business or financial level
Time and task management with the ability to manage multiple simultaneous requests
Adaptable and flexible with workloads and priorities
Strong interpersonal skills /collaboration skills to ensure progress is made
Good written documentation and communication skills
Foundational Cloud services knowledge
Possess a proactive and driven approach to work
Keen eye for detail
Experience in an Agile environment using Scrum methodology
Experience with chargeback modeling, cost savings and avoidance tracking, and forecasting
Certification on one or more cloud platforms (AWS, Google Cloud Platform, Azure); such as AWS Cloud Practitioner, Azure Fundamentals, Google Cloud Platform Foundational
Three or more (3+) years’ experience with Azure, AWS and/or Google Cloud Platform
Two or more (2+) years’ experience with cost optimization
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